Informativa sui rimborsi

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

How to Start a Return To initiate a return, please contact us at curvorashop@gmail.com with your order number and reason for return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Address Return instructions and the return shipping address will be provided upon approval of your return request. Please do not send items back without contacting us first.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items The following items cannot be returned: perishable goods, custom or personalized products, personal care items, hazardous materials, and sale items or gift cards.

EU Customers — Right of Withdrawal If you are based in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

Refunds Once we receive and inspect your return request, we will notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at curvorashop@gmail.com.